Refund policy

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO START A RETURN

To start a return, you can contact us at info@milanostraps.it.

Please note that returns will need to be sent to the following address:

Milano Leather Group S.r.l. — Via XX Settembre 15, 20123 Milano.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel.

Important: Items sent back without first requesting a return will not be accepted.

You can always contact us for any questions about returns at info@milanostraps.it.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and resolve it.

Action required: Contact us immediately for defective, damaged or incorrect items for a prompt resolution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

Perishable goods (such as food, flowers or plants)
Customised products (such as special orders or personalised items)
Personal care products (such as beauty products)
Hazardous materials, flammable liquids or gases
Sale items or gift cards

Please contact us if you have any questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Recommended procedure: Return + New purchase = Fastest process to get the item you want.

EU 14-DAY COOLING-OFF PERIOD

Regardless of the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

EU right: 14 days' right of withdrawal without providing any reason, as set out by European consumer protection law.

As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund as well.

Refund timeframe: 10 working days from our approval + additional bank processing time.

If more than 15 working days have passed since we approved your return, please contact us at info@milanostraps.it.