Our 30-day return policy states that you have 30 days from the date you receive an item to request a return.

To be eligible for a return, the item must be in the same condition you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at info@milanostraps.it. Returns must be shipped to the following address: [INSERT RETURN ADDRESS].

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@milanostraps.it.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This will allow us to assess the issue and ensure it is resolved.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@milanostraps.it.

Our 30-day return policy states that you have 30 days from the date of receipt to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at info@milanostraps.it. Returns must be shipped to the following address: Via XX Settembre 15, 20123 Milan.

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@milanostraps.it.

Damage and Issues
Inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This way, we can assess the issue and ensure it is resolved.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@milanostraps.it.

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at info@milanostraps.it. Returns must be shipped to the following address: Milano Leather Group S.r.l - Via XX Settembre 15 20123 Milan.

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@milanostraps.it.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This will allow us to assess the issue and ensure it is resolved.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@milanostraps.it.

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at info@milanostraps.it. Returns must be shipped to the following address: Milano Leather Group S.r.l - Via XX Settembre 15 20123 Milan.  

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@milanostraps.it.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This will allow us to assess the issue and ensure it is resolved.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@milanostraps.it.

Return and Refund Policy

Return & Refund Policy

HOW TO INITIATE A RETURN

To initiate a return, please contact us at info@milanostraps.it.

Please note that returns must be sent to the following address:

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us with any questions about returns at info@milanostraps.it.

DAMAGE AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

Please contact us if you have any questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-DAY COOLING-OFF PERIOD

Regardless of the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition as when you received it, unworn and unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Last updated: January 2025