Note Legali & Informazioni

Returns & Refunds

Return Policy: 30 Days

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

🇬🇧 English version

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@milanostraps.it.

Returns must be sent to the following address:

Milano Leather Group S.r.l — Via XX Settembre 15, 20123 Milano

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package.

Important: items sent back without first requesting a return will not be accepted.

🇬🇧 English version

To start a return, you can contact us at info@milanostraps.it. Returns must be sent to: Milano Leather Group S.r.l — Via XX Settembre 15, 20123 Milano.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

🇬🇧 English version

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions: Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (food, flowers, plants)
Custom products (special orders or personalized items)
Personal care goods (e.g. beauty products)
Hazardous materials, flammable liquids or gases
Sale items or gift cards

Please contact us with any questions about your specific item.

🇬🇧 English version

Certain items cannot be returned: perishable goods (food, flowers, plants), custom products (special orders or personalized items), personal care goods (beauty products), hazardous materials, flammable liquids or gases. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

🇬🇧 English version

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Cooling-Off Period: 14 Days

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging, with receipt or proof of purchase.

🇬🇧 English version

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging, with receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@milanostraps.it.

🇬🇧 English version

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@milanostraps.it.